Frequently asked questions (FAQ)

While we offer a full scale of dermatology services for infant, pediatric, adolescent, adult, and senior patients, we recommend regular skin cancer screenings beginning in young adulthood, particularly for patients who are fair skinned, those who have significant sun exposure, and/or those who have a personal or family history of skin cancer diagnoses.

We accept many commercial insurance plans and a number of private insurers. Please contact our billing office at 203-792-4151 to be sure that we participate with your plan.

Many insurance plans do not require you to obtain a referral prior to your appointment. If you are unsure if you need a referral or if it does not specify whether you need one on the back of your insurance card, please contact your insurance administrator to find out.

Contact us at 203-792-4151 to schedule, change, or cancel your appointment or if you are already enrolled, log into our Patient Portal and send us a secure message online. If you need to cancel your appointment, please do so at least 24 hours in advance to avoid a cancellation fee.

Your personal information and medical history can be filled out online. Once you have called our office and are registered as a patient, we will provide you with information so that you may create a login on our Patient Portal. Once you have logged in, you can update your demographic information, insurance information, and medical history to avoid having to fill out paperwork when you come for your appointment. We do have paper registration, insurance, and medical forms available to print if you cannot log into the patient portal.

We require that you bring your insurance card and a photo ID with you to provide to our receptionists. You should also bring a complete list of your current medications so that we may keep it on file. If you printed out paper forms and have completed them, please provide those to us with your insurance card at the front desk. Please plan to arrive 10 minutes early for your appointment.

When you arrive at our office you can expect to be greeted by our friendly and professional staff who will check you in and take your information. You may be required to fill out registration, insurance, and/or medical forms if you are a new patient, if you have not been seen in our office in a while or, if you did not update your information on our Patient Portal.

You will be guided to an exam room and interviewed by one of our highly trained nursing staff to go over your medical history, medications, and reason for the visit. You can expect that they will listen intently to your needs and will make you feel at ease. During your visit, your doctor will address any questions or concerns you may have as they conduct a thorough examination. They will discuss all diagnoses and treatment plans with you in detail until you understand everything. You are also encouraged to ask questions and voice any concerns you may have.

After your appointment, you will visit our front desk again to check out. Our front desk staff will take your insurance copayment or payment for any services you received and will also assist you in the selection and purchase of skin care products. We accept cash, check, and credit card (Visa, MasterCard, Discover, and American Express) as payment. If you do not have insurance, if you received cosmetic services, or if you are making a purchase, you should expect to pay in full at the time of service. Please note that there is a $10 service charge for any copayments that are not received on the date of service. We hope that you leave our office feeling well cared for.

We carry a full range of skin care products and treatments for every skin type. See any of our knowledgeable staff members to find out what is right for you and what you are looking to achieve. You may also schedule a complimentary skincare consultation with our aesthetician who can create a customized plan for you.

If you experience an allergic reaction or irritation from any of our products, we would be happy to issue you a refund. Please speak with one of our staff members for more information.

You may obtain a refill on your medication by calling our office or requesting it online through our Patient Portal.

Please note that it may be 24-48 hours before your prescription refill request is approved. Also, we require that our patients be seen once per year to be eligible for refills. Thank you for your understanding of this policy. If you need a refill immediately, or this is an emergency, please contact our office at (203) 792-4151.

Pathology typically takes anywhere from 7 to 14 days to be completed and reviewed by your treating physician. If you have not heard from our clinical staff by mail or by phone within 3 weeks of your biopsy or surgery, please contact our office at 203-792-4151 or send us a secure message through the Patient Portal.

All of our dermatologists can perform surgery to remove and treat skin cancer once you have been diagnosed. These procedures can take place at any of our four convenient office locations. Occasionally, your doctor may refer you to our Mohs Surgeon, Dr. Kimberly Eickhorst for Mohs surgery as it can be the best treatment option for certain types of skin cancer. For more information on the Mohs procedure, please visit our General Dermatology & Surgery page and click on the “Mohs Consult” video link.

An aesthetician is a skin care specialist that is expertly trained improving and maintaining the health of the outmost layer of skin (epidermis). They can work in spas, salons, and medical offices performing procedures such as chemical peels, facials, microdermabrasion, and other services.

When visiting our medical spa, you are guaranteed the use of clinically proven, medical-grade skin care products that cannot be purchased outside of a medical facility and equipment that has been routinely disinfected and maintained, and the assurance of having a board-certified dermatologist also on staff during your appointment with the aesthetician. In addition, our aesthetician is a licensed practitioner who regularly attends continuing education classes and seminars alongside our doctors to be up-to-date on the latest in cosmetic dermatological care. You will have peace of mind knowing you are in the care of a highly qualified individual with experience. Please see our aesthetician’s page for a full bio and a complete list of services offered.